The Sauna Shop Terms and conditions
The Sauna provides a 12 month warranty on wood components against
defective material and/or workmanship of cabinetry. Since the wood
used in our infra-red saunas has been kiln dried, a certain amount
of expansion and contraction occurs in the wood within a sauna
environment. This may result in minor cracks, which is considered
normal and not covered under warranty.
2.The Sauna Shop provides a 12 month warranty on heating elements
and electrical components. The CD/DVD/LCD system carries its own 6
month manufacturer's warranty.
3.Warranty is not transferable between parties and only valid to the
original purchaser.
4.Proof of original purchase must be provided.
Warranty Labour
The Sauna Shop will perform all labour at our factory free of charge
during the warranty period. The customer is responsible for shipping
warranted product to The Saunas Shop at their expense. Customer may
elect to have replacement parts shipped to them when applicable in
lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the sauna has been misused, altered
or left exposed to the elements of weather.
II. Liabilities
1.The Sauna Shop and any of its subsidiaries and/or associates shall
not be held responsible for any misuse of the sauna by the customer.
The Sauna Shop shall not be held liable for any damage and/or injury
caused by customer misuse of product.
2. The Sauna Shop and any of its subsidiaries and/or associates do
not provide medical guidance or diagnosis. It is always recommended
that you contact your physician for advice.
III. Cancellation and Return Policy
1. Buyer may cancel and return the goods to Seller, subject to the
terms and conditions of this policy. Buyer shall assume all risk of
loss associated with the return as well as shipping, handling,
restocking and other fees, costs and expenses as described in this
policy.
2. Seller reserves the right to refuse to refund any deposit or
payment, or cancel any payment due, and any owing until such time as
Seller a) is in receipt of the goods b) has inspected the goods and
c) in the Seller's discretion, has found the goods to be free of
damage.
3. All returned goods must be in their original packaging. Seller
may refuse to refund all or any portion of any payment, or cancel
payment due and owing if the Buyer fails to fully comply with or
violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled or returned goods shall be subject to a) storage fees
and costs associated with routing the goods b) handling and
restocking fee in the amount of R3500 for each sauna c) all shipping
costs to and from the Seller and d) Seller providing a return
merchandise authorization (RMA) number. Buyer's failure to obtain
the RMA number shall result in Seller not accepting any returned
shipment and Buyer paying all costs and fees. All such costs and
fees as determined by Seller shall be paid by Buyer to Seller upon
demand by Seller.
We hope this information has been helpful. If you should have any
further questions, Please call 021 5567203
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